Patient Resources


Welcome to the Patient Library. Learn more about your condition, and the various tests and treatment options that you have. Also learn about the risk factors that may be contributing to your condition and how to minimize your risk for future complications.

At Pinson Urology and Continence Center, our top priority is you. We strive to provide our patients with excellent urologic care in a professional, compassionate environment.

To make your visit go even more smoothly, we’ve created these resources to help you schedule and prepare for your appointment.

Scheduling an Appointment
You can schedule your own appointment or someone from your referring physician’s office can schedule it for you. To make an appointment, please call us at (517) 768-0600, Monday through Friday, 8:00 am to 4:00 pm or the Adrian Office at (517) 263-3752 or contact Courtney Bailey, Practice Manager at bailey.mgr@pinsonurology.com.

What To Bring
If you are already a patient of our practice, please bring the following information to your appointment:

  • A list of all current medications and dosages, including all over-the-counter medicines, vitamins, and herbal supplements that you take
  • Your up-to-date insurance card
  • Your updated phone numbers and address if they have changed

If you are a new patient, please bring with you to your appointment:

  • Your social security number
  • Your insurance information: If you have an insurance card, bring it. To bill your insurance company, we will need the name of the company, complete mailing address, your policy’s group number, and your personal identification number. If your insurance company requires a referral, please bring it with you to your first appointment. Patients with Paramount insurance, please call ahead and make sure your primary care physician has sent us your referral. We will be unable to see you without a referral as Paramount insurance does not retro-authorize any service. If you are covered by Medicare or Medicaid, please bring the appropriate card, too.
  • A list of any surgeries that you have had in the past
  • A list of your current medications and dosages, including all over-the-counter medicines, vitamins, and herbal supplements that you take
  • A list of any medication or other allergies
  • Your co-payment: Co-payment is due at the time of your practice visit. If you request that we bill you for your co-pay, there may be an additional charge. You also may be asked to pay for services not covered by your insurance. Please bring cash or debit card, check, or major credit card (Visa, MasterCard, Discover Card, or American Express)

Prescription Refills
Your prescriptions can be refilled through our office, either during your visit or by phone. If you are requesting refills over the phone, please allow up to one week for authorization. To request a prescription refill, please call the office at (517) 768-0600, Monday through Friday, 8:00 am to 4:00 pm.

Records Request
You may need to request a copy of your records from us to be shared with another physician. We are happy to provide you with copies of your record at no charge. For the sake of privacy, we ask that you sign a release form when you or another party requests your records. Please allow one week for processing of all medical records, including FMLA and dissability forms after surgery.

Insurance
Pinson Urology and Continence Center accepts most forms of insurance; however, we do not accept out-of-county Medicaid. Please call Rosa or our billing department at (517) 841-7490 if you have questions about your insurance. For established patients, please call our billing manager Sarah Boik at (517) 788-4947.

Clinical Questions
If you have any nonurgent medical questions, please call Cathy Kulpinski or Gale Sandoval from 8:00 am to 4:00 pm Monday through Friday at (517) 768-0600.

Billing Questions
Main Billing Number: (517) 841-7490
Medicare, BCBS products, Tricare, Auto, Worker’s Comp or Liability – Press 1
PHP, Commercial or Medicaid products – Press 3
New Address or Insurance Information – Press 4
Payment Arrangements or Collections – Press 5
If you are not sure which area you need to speak with – Press 9

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